Return, Refund & Shipping Policy

Last updated: October 17, 2026

World Kitchen Designs sells cabinetry, countertops and related products that are built to order or special-ordered from manufacturers for each customer. Because returned products must be shipped back to the manufacturer, all sales are final except as described in this policy. Please review your order, measurements, door style, finish and quantities carefully before you approve it. By placing an order, paying a deposit or signing a proposal with us, you agree to this policy.

Not all items are refundable. Cabinets that have been opened, removed from their packaging, assembled, modified or installed can never be returned or refunded. Shipping and delivery charges are never refundable, and return shipping is always paid by the customer.

1. Items that cannot be returned or refunded

The following are final sale and cannot be cancelled, returned, exchanged or refunded once ordered:

• Any cabinet that has been opened, unboxed, assembled, partially assembled, modified, drilled or installed, whether stock, ready-to-assemble (RTA) or custom;
• Custom, made-to-order, semi-custom or special-order cabinetry, including any cabinet built, cut, sized, finished or configured for your project;
• Cabinets or parts that have been cut, trimmed, scribed or machined (including CNC-cut parts);
• Countertops, slabs and stone that have been templated, cut, fabricated or installed;
• Fillers, panels, moldings, trim and accessories that have been opened, cut or installed;
• Any product that has been used or damaged after delivery;
• Sale, clearance, discontinued, display and "as-is" items;
• Opened hardware, sinks, faucets and fixtures;
• Shipping, freight, delivery, design, drawing, measuring and installation charges.

2. Items that may be returned (30% restocking fee)

Only stock, ready-to-assemble cabinets and unfabricated materials may be returned, and only if all of the following are true:

• You request the return in writing within 15 days of delivery or pickup;
• We approve the return and issue a Return Authorization number (returns without one will be refused);
• The items are unopened, unassembled and undamaged, in their original sealed manufacturer packaging, with all parts and labels;
• The manufacturer accepts the return;
• You bring the items to our showroom, or ship them back at your expense, within 7 days of our approval.

Approved returns are subject to a 30% restocking fee on the price of the returned items, which covers the manufacturer's restocking charges and processing. The restocking fee is in addition to all shipping charges described in Section 3.

3. Shipping, freight and delivery

• Original shipping is non-refundable. Shipping, freight, fuel surcharges, liftgate, residential and delivery charges paid on your order are not refunded for any return, cancellation or refused delivery.
• You pay return shipping. All costs to send items back to us or to the manufacturer, including packaging, freight, pickup and insurance, are paid by you. If we arrange the return pickup, the full cost is deducted from your refund.
• Refund amount. Refund = price of the returned items, minus the 30% restocking fee, minus original shipping on those items, minus return shipping and any pickup charges.
• Refused or failed deliveries. If you refuse a delivery, are not available at the scheduled time, or the delivery address cannot be reached, you are responsible for return freight, redelivery charges, storage fees and the 30% restocking fee.
• Delivery terms. Unless your order states otherwise, freight is delivered curbside or to the garage. Moving items inside, upstairs or to the room of installation is not included. Delivery dates are estimates provided by the manufacturer and carrier and are not guaranteed. We are not responsible for carrier delays.
• Risk of loss. Once items are delivered to your address or picked up from our showroom, you are responsible for them. Store cabinets indoors, in a dry, climate-controlled area; damage from weather, moisture or improper storage is not covered.
• Customer pickup. Orders not picked up within 14 days of our notice that they are ready may be charged storage fees.

4. Inspection and refunds

All returned items are inspected when received. Items that are opened, damaged, incomplete or not in resalable condition will be refused or sent back to you at your expense, and no refund will be issued for them. Approved refunds, minus the restocking fee and all shipping charges, are issued to the original payment method within 10 business days after inspection and manufacturer acceptance. Store credit may be offered in place of a refund at our option.

5. Cancelling an order

• Before your order is placed with the manufacturer, you may cancel in writing. Any design, drawing or measuring work already completed is non-refundable, and a 30% cancellation fee applies to the product portion of the order.
• After your order is placed with the manufacturer, it cannot be cancelled or changed, and deposits and payments are non-refundable.
• Changes to an order after it is placed (door style, finish, sizes or quantities) are treated as a new order and are charged in full, including shipping.

6. Measurements and selections

You are responsible for approving your final design, drawings, door style, color, finish and quantities before we order. If you provided your own measurements or plans, or approved a layout, we are not responsible for products that do not fit, and they are not returnable. Natural variations in wood grain, color and stone are normal, are not defects, and are not grounds for a return.

7. Damaged, defective or missing items

• Inspect all items when they are delivered or picked up. Note any visible damage on the carrier's delivery receipt (bill of lading) before signing. Signing for a shipment without noting damage may prevent a freight claim.
• Report damaged, defective, incorrect or missing items to us in writing, with photos of the item and packaging, within 48 hours of delivery. Claims made after 48 hours, or after an item is assembled or installed, cannot be accepted.
• Our sole remedy for a verified damaged, defective or incorrect item is to repair or replace the affected part or cabinet. Damage or a missing part does not entitle you to return or cancel the rest of the order.
• Products are covered by the manufacturer's warranty, which we will help you use. Damage caused by improper installation by others, water, humidity, improper storage, misuse or alterations is not covered.

8. Deposits, payments and chargebacks

Deposits are used to place your order with the manufacturer and are non-refundable once the order is placed. If you have a problem, please contact us first so we can resolve it. Filing a credit card dispute or chargeback for products that were delivered as ordered is a breach of this policy, and you remain responsible for the full amount owed plus any collection costs and fees permitted by law.

9. Your project agreement and your legal rights

If you have a signed proposal or contract with us, its payment, cancellation and warranty terms also apply, and the stricter terms control where permitted. If a sale is made at your home, you may have a right under Florida law and the Federal Trade Commission's Cooling-Off Rule to cancel within three business days; that right is described in your contract and is not limited by this policy. Nothing in this policy limits any right you have that cannot be waived under applicable law.

10. How to request a return

Email WKDesigns@worldkitchendesigns.com with your name, order or invoice number, the items you want to return and photos of the unopened packaging. Do not send or bring items back until you have received a Return Authorization number.

World Kitchen Designs
Emporium Shoppes, 4603 Okeechobee Blvd, C122-C123
West Palm Beach, FL 33417
Phone: (561) 888-6137